Reference

Open Legal Terms Before Your Account

Clear legal terms, account eligibility and data-request steps sit in one place so you know how we handle your relationship with pompa88 before you open an account.

Terms kept plainData request pathCookie controlsDANA OVO GoPay QRIS
Browse the lobby Read FAQ
pompa88 Open Legal Terms Before Your Account
CONTACT ROUTES

Check Legal Support Before You Join

Legal questions should reach the right queue, not a general chat line. If you write from Surabaya after a wallet check, include your account email, payment rail and transaction time so we can trace the record without exposing extra data. Our support desk is available 09:00-23:00 WIB through live chat and email, with urgent account-security issues routed first. We may ask you to confirm your phone number before discussing account records.

Team online

Live chat record

Use live chat for quick legal routing during 09:00-23:00 WIB. Ask the agent to tag the conversation as a terms, privacy or account-access matter, then save the chat reference shown at the end.

Email request

Send legal requests from the email address on your account. Include your username, registered phone number and the specific record you want us to check, such as a QRIS payment trace or cookie consent change.

Account verification

Before we release or change account records, we may ask you to confirm a one-time code sent to your mobile number. This step helps us avoid sharing wallet or identity details with the wrong person.

DATA HANDLING

Browse How We Handle Legal Records

Your legal record includes account details, wallet references, device signals, cookie choices and support messages connected to your account.

Account data

We keep the name, phone number, email address and login history you provide during registration or later profile edits. These details help us verify account ownership before discussing wallet records or legal requests.

Payment references

DANA, OVO, GoPay and QRIS records are linked to timestamps, amounts and account balance movements. We use those references when checking a dispute, tracing a withdrawal request or answering a legal contact.

Cookie choices

Cookies help remember your session, language choice and security checks. You can clear them through your browser settings, but we may ask you to sign in again before opening protected account pages.

Device security

We record device type, browser and login pattern when you access protected pages. If a new phone or computer screen looks unusual, we may pause sensitive actions until you verify your mobile number.

Retention periods

We keep account and payment records only as long as needed for operations, dispute handling and legal obligations. When a record is no longer required, we remove or separate it from active account use.

Change requests

To correct data, send a request from your registered email and name the field that needs a change. We may ask for supporting details before updating identity, phone or wallet-related records.

Browse Legal Questions Before Account Access

These answers cover the legal points you are most likely to check before creating or managing an account. They explain eligibility, data access, payment records, cookies, account closure and how to reach us with a formal request. If your issue involves a specific DANA, OVO, GoPay or QRIS transaction, include the payment time and wallet reference when you contact us.

The account terms apply when you register, verify your phone number, use the wallet or enter protected lobby pages. Eligibility depends on local law, and we may ask for extra checks before account actions continue.

Yes. Send the request from your registered email with your username and phone number. We will confirm ownership first, then provide the account data we can release under applicable legal and security rules.

We use payment references to match deposits, withdrawals and balance changes to your account. These records help us answer disputes, confirm transaction timing and keep wallet history tied to the correct profile.

You can request corrections for email, phone, name or other profile fields by contacting support from your registered email. We may ask for a mobile code or supporting detail before changing account records.

Device and login records help us protect your account, detect unusual sign-in patterns and confirm requests tied to sensitive actions. We use this data for account security and legal recordkeeping, not public display.

Email us with your account email, username, transaction reference if any and a clear description of the issue. We route complaints to the legal queue and may reply through email or live chat reference.

We can close account access after verification, but some records may remain for dispute handling, payment tracing or legal obligations. When retention is no longer needed, we remove or separate records from active use.

Related Pages

pompa88 Indonesia pompa88 Login FAQ About Us Register